Information We Collect
We collect information you voluntarily provide when you:
- Submit a service request or book an appointment online
- Call us by phone
- Send us an email or contact form message
This information may include your name, phone number, email address, service address, and details about your appliance or repair request.
We also collect non-personal information automatically when you visit our website, including pages visited, browser type, device type, and referring URL. This is collected through standard web analytics tools.
How We Use Your Information
We use the information we collect to:
- Schedule and confirm appliance repair appointments
- Contact you about your service request or appointment
- Send appointment reminders or follow-up communications related to your repair
- Respond to questions or customer service inquiries
- Improve our website and services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How We Share Your Information
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Workiz - our scheduling and job management platform, used to process and manage service appointments
- Google - for website analytics (Google Analytics) and business listing management (Google Business Profile)
These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
We may also disclose your information if required by law or to protect the rights, safety, or property of America's Appliance Repair or others.
Cookies
Our website may use cookies - small text files stored on your device - to improve your browsing experience and help us understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the site.
Data Retention
We retain customer information for as long as necessary to provide services and comply with our legal obligations. Service records may be kept for up to 3 years to support our 1-year warranty on repairs.
Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Your Choices
You may contact us at any time to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request that we delete your information, subject to legal obligations
- Opt out of any future communications from us
Third-Party Links
Our website may contain links to third-party websites such as Google, Workiz, or review platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Phone: 512-337-3246
- Website: americasapplianceaustin.com/contact/
- Business: America's Appliance Repair - Austin, TX 78701