Although modern appliances are well-designed, the reality is that they are machines with many moving parts. Sooner or later, something inside the appliance is likely to break or simply wear out. When that happens, you will likely enter crisis mode—it’s tough to think clearly and make good decisions when your milk has reached room temperature in a broken refrigerator or your best jeans are sitting in a pool of soapy water in a broken washing machine. Yet it is critical to get it right.
A good appliance repair company will fix the problem quickly at a reasonable price. A poor one might string you along, make an incomplete repair that causes the issue to recur, or even put your home at risk from poor electrical work. Here’s how to choose the best appliance repair company.
Slow Down
Although the situation feels like a crisis, there are always workarounds, from laundromats to ice chests. Take a moment to breathe and focus on finding the right repair service rather than frantically signing a contract with the first person you call.
Get Recommendations
From your neighbors to your realtor, many people in your circle have experienced a similar problem. Ask several people who they have used and what they liked and didn’t like about the experience. Pricing, professionalism, quality, and speed are among the factors that you need to consider.
You can expand your list of companies with an online search as well. Look for customer ratings and reviews rather than simply listening to the company’s marketing claims. Narrow your list to three or four companies based on a combination of personal recommendations and online reviews.
Call Around
Call each of the companies on your short list and ask a few questions. Find out how long the company has been in business. Ask about employee training, bonding, and insurance. Ask if the owner is involved in repairs. Ask about the guarantee policy, and make sure the company accepts credit cards. Also ask a specific repair question so that you can compare different companies’ level of knowledge and customer service. Ask for references, and be sure to follow up with them.
Although you do not need to pay top dollar, don’t shop solely on price either. Look for a midrange company with the knowledge, experience, and customer service skills to make you feel truly comfortable.
Be wary of special offers that seem too good to be true. Many times, there are hidden fees that more than make up for the “excellent discount” you think you’re getting. Also walk away from any high-pressure sales tactics, like giving you a quote that is only good today. A quality company will let you think things over and call back when you’re ready.
Of course, the best way to find a good appliance repair company is to do your homework before you need a repair. Having someone you trust on standby when your freezer goes out or your dishwasher stops cleaning lets you bypass the frantic feeling altogether and simply go about the business of having your appliance fixed.
America’s Appliance Repair puts our customers first. We know how frustrating it is for a needed appliance to break down, so we maintain a fully stocked parts warehouse to reduce your wait. Our handpicked team of expert technicians is deeply familiar with all major brands of appliances, allowing them to complete your repair quickly and professionally. If your appliance needs repair, please call (512) 236-5518 today to schedule a service appointment.
